An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors Pratibha A. DabholkarRichard P. Bagozzi OriginalPaper Pages: 184 - 201
The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter? Peter C. VerhoefPhilip Hans FransesJanny C. Hoekstra OriginalPaper Pages: 202 - 216
The effects of job autonomy, customer demandingness, and trait competitiveness on salesperson learning, self-efficacy, and performance Guangping WangRichard G. Netemyer OriginalPaper Pages: 217 - 228
An exploration of the moderating role of buyer corporate culture in industrial buyer-seller relationships Kelly HewettR. Bruce MoneySubhash Sharma OriginalPaper Pages: 229 - 239
Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty Svein Ottar Olsen Research Note Pages: 240 - 249
An exploratory investigation of user involvement in new service development Ian Alam Research Note Pages: 250 - 261
