1. Looking toward the next 25 years ofJAMS

   • David W. Cravens

   EditorialNotes Pages: 3 - 3

2. Modeling the determinants of customer satisfaction for business-to-business professional services

   • Paul G. Patterson
   • Lester W. Johnson
   • Richard A. Spreng

   OriginalPaper Pages: 4 - 17

3. The role of competitive alternatives in the postchoice satisfaction formation process

   • Cornelia Dröge
   • Diane Halstead
   • Robert D. Mackoy

   OriginalPaper Pages: 18 - 30

4. Measuring physical distribution service quality

   • Carol C. Bienstock
   • John T. Mentzer
   • Monroe Murphy Bird

   OriginalPaper Pages: 31 - 44

5. Transaction utility effects when quality is uncertain

   • Joel E. Urbany
   • William O. Bearden
   • Melinda Smith-de Borrero

   OriginalPaper Pages: 45 - 55

6. Changes in the theory of interorganizational relations in marketing: Toward a network paradigm

   • Ravi S. Achrol

   Marketing In The 21st Century Pages: 56 - 71

7. Twenty-first-century organizations: Implications for a new marketing paradigm

   • Charles C. Snow

   Marketing In The 21st Century Pages: 72 - 74

8. The adaptability of network organizations: Some unexplored questions

   • Orville C. Walker

   Marketing In The 21st Century Pages: 75 - 82

9. Book and video reviews

   • Victoria L. Crittenden
   • Kathleen J. Kelly
   • Ronald E. Milliman

   BookReview Pages: 83 - 95