Modeling the determinants of customer satisfaction for business-to-business professional services Paul G. PattersonLester W. JohnsonRichard A. Spreng OriginalPaper Pages: 4 - 17
The role of competitive alternatives in the postchoice satisfaction formation process Cornelia DrögeDiane HalsteadRobert D. Mackoy OriginalPaper Pages: 18 - 30
Measuring physical distribution service quality Carol C. BienstockJohn T. MentzerMonroe Murphy Bird OriginalPaper Pages: 31 - 44
Transaction utility effects when quality is uncertain Joel E. UrbanyWilliam O. BeardenMelinda Smith-de Borrero OriginalPaper Pages: 45 - 55
Changes in the theory of interorganizational relations in marketing: Toward a network paradigm Ravi S. Achrol Marketing In The 21st Century Pages: 56 - 71
Twenty-first-century organizations: Implications for a new marketing paradigm Charles C. Snow Marketing In The 21st Century Pages: 72 - 74
The adaptability of network organizations: Some unexplored questions Orville C. Walker Marketing In The 21st Century Pages: 75 - 82
Book and video reviews Victoria L. CrittendenKathleen J. KellyRonald E. Milliman BookReview Pages: 83 - 95