1. The impact of the academy of marketing science on marketing scholarship: An analysis of the research published inJAMS

   • Naresh K. Malhotra

   OriginalPaper Pages: 291 - 298

2. The quality and effectiveness of marketing strategy: Effects of functional and dysfunctional conflict in intraorganizational relationships

   • Anil Menon
   • Sundar G. Bharadwaj
   • Roy Howell

   OriginalPaper Pages: 299 - 313

3. Anticipation of injurious consumption outcomes and its impact on consumer attributions of blame

   • Mitch Griffin
   • Barry J. Babin
   • Jill S. Attaway

   OriginalPaper Pages: 314 - 327

4. Capturing the cross-national learning effect: An analysis of an industrial technology diffusion

   • Jaishankar Ganesh
   • V. Kumar

   OriginalPaper Pages: 328 - 337

5. The effects of the service environment on affect and consumer perception of waiting time: An integrative review and research propositions

   • Julie Baker
   • Michaelle Cameron

   OriginalPaper Pages: 338 - 349

6. When consumers complain: A path analysis of the key antecedents of consumer complaint response estimates

   • Jagdip Singh
   • Robert E. Wilkes

   OriginalPaper Pages: 350 - 365

7. Reversed-polarity items and scale unidimensionality

   • Joel Herche
   • Brian Engelland

   Research Note Pages: 366 - 374

8. Book reviews

   • Victoria L. Crittenden
   • Joyce A. Young
   • Valerie L. Vaccaro

   BookReview Pages: 375 - 388