A measure of service quality for retail stores: Scale development and validation Pratibha A. DabholkarDayle I. ThorpeJoseph O. Rentz OriginalPaper Pages: 3 - 16
Type IV error in marketing research: The investigation of ANOVA interactions U. N. UmeshRobert A. PetersonRajiv Vaidyanathan OriginalPaper Pages: 17 - 26
A longitudinal study of the impact of market structure, firm structure, strategy, and market orientation culture on dimensions of small-firm performance Alfred M. PelhamDavid T. Wilson OriginalPaper Pages: 27 - 43
Salespeople’s use of upward influence tactics (UITs) in coping with role stress Sarath A. NonisJeffrey K. SagerKamalesh Kumar OriginalPaper Pages: 44 - 56
Effects of accountability on symbolic information search and information analysis by organizational buyers Patricia M. DoneyGary M. Armstrong Research Notes Pages: 57 - 65
An exploration of rule configuration effects on the ethical decision processes of advertising professionals Elizabeth K. LaFleurR. Eric ReidenbachPj Forrest Research Notes Pages: 66 - 76
