Mobility as an influence on retail patronage behavior of the elderly: Testing conventional wisdom James R. LumpkinJames B. Hunt OriginalPaper Pages: 1 - 12
Extending the concept of shopping: An investigation of browsing activity Peter H. BlochNancy M. RidgwayDaniel L. Sherrell OriginalPaper Pages: 13 - 21
An empirical investigation of salespeople’s performance, effort and selling method during a sales contest Sandra Hile HartWilliam C. MoncriefA. Parasuraman OriginalPaper Pages: 29 - 39
Satisfying customer expectations: The effect on conflict and repurchase intentions in industrial marketing channels J. Joseph CroninMichael H. Morris OriginalPaper Pages: 41 - 49
Physical distribution service: A fundamental marketing concept? John T. MentzerRoger GomesRobert E. Krapfel Special Section Pages: 53 - 62
Furthering the integration of marketing and logistics through customer service in the channel Lloyd M. RinehartM. Bixby CooperGeorge D. Wagenheim Special Section Pages: 63 - 71
Defining roles for logistics during routine and radical technological innovation Patricia W. MeyersFrances Gaither Tucker Special Section Pages: 73 - 82
The impact of the centralized structuring of logistics activities on span of control, formalization and performance Cornelia DrögeRichard Germain Special Section Pages: 83 - 89
Consumer logistics: Conceptualization, pertinent issues and a proposed program for research Kent L. GranzinKenneth D. Bahn Special Section Pages: 91 - 101
