1. Consumer switching costs: A typology, antecedents, and consequences

   • Thomas A. Burnham
   • Judy K. Frels
   • Vijay Mahajan

   OriginalPaper Pages: 109 - 126

2. Service failure and recovery: The impact of relationship factors on customer satisfaction

   • Ronald L. Hess
   • Shankar Ganesan
   • Noreen M. Klein

   OriginalPaper Pages: 127 - 145

3. The structure of reseller goals and performance in marketing channels

   • Ravi S. Achrol
   • Michael J. Etzel

   OriginalPaper Pages: 146 - 163

4. Factors influencing the likelihood of customer defection: The role of consumer knowledge

   • Anthony J. Capraro
   • Susan Broniarczyk
   • Rajendra K. Srivastava

   Research Notes Pages: 164 - 175

5. Effect of environmental dynamism on relational governance in manufacturer-supplier relationships: A contingency framework and an empirical test

   • Ashwin W. Joshi
   • Alexandra J. Campbell

   Research Notes Pages: 176 - 188

6. An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships

   • Thomas G. Brashear
   • James S. Boles
   • Charles M. Brooks

   Research Notes Pages: 189 - 200

7. Reviews of books

   • Peggy Cunningham
   • Peter A. Dacin
   • Constanza Bianchi

   BookReview Pages: 201 - 212

8. Marketing and the law

   • Jeffrey L. Jacobs
   • Ann Morales Olazábal
   • René Sacasas

   Announcement Pages: 213 - 217