Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations? Cayetano MedinaRamón RufínManuel Rey Empirical article 16 May 2014 Pages: 587 - 609
Business–nonprofit partnerships: a new form of collaboration in a corporate responsibility and social innovation context María José SanzoLuis I. ÁlvarezNuria García Empirical article 25 February 2015 Pages: 611 - 636
Are firms interested in collaborating with universities? An open-innovation perspective in countries of the South West European Space Sara Fernández LópezBraulio Pérez AstrayNuria Calvo Empirical article 17 May 2014 Pages: 637 - 662
CRM and RQ as key factors in retail setting services in an economic crisis context. The case of travel agencies Mª. Ángeles Oviedo-GarcíaManuela Vega-VázquezMario Castellanos-Verdugo Empirical article 21 May 2014 Pages: 663 - 685
From clinical governance through CSR and knowledge sharing to clinical error control Luu Trong Tuan Empirical article 14 June 2014 Pages: 687 - 709
How does the interview change the importance of résumé information in acceptance decisions? An experimental study in the hotel industry Che-Jen SuNicolas G. A. LorgnierSeung Hee Oh Empirical article 02 July 2014 Pages: 711 - 732
National institutions and logistic performance: a path analysis Sang-Heui LeeJay van Wyk Empirical article 16 July 2014 Pages: 733 - 747
Developing Gamcheon Cultural Village as a tourist destination through co-creation Soon-Goo HongHyun-Mi Lee Case study 02 July 2014 Pages: 749 - 769
Negotiating behavior in service outsourcing. An exploratory case study analysis M. Carmen Saorín-IborraAna Redondo-CanoÉric Vogler Case study 02 November 2014 Pages: 771 - 801
Erratum to: Spending more time with the customer: service providers’ behavioral discretion and call-center operations Gil LuriaIddo GalDana Yagil Erratum 16 September 2015 Pages: 803 - 803
