1. Competition behavior in service frequency for U.S. airlines

   • Kuangnen Cheng
   • Hui-Ping Chen
   • Jason Z.-H. Lee

   Empirical article 22 November 2013 Pages: 1 - 16

2. Investing in customer loyalty: the moderating role of relational characteristics

   • M. S. Balaji

   Empirical article 09 November 2013 Pages: 17 - 40

   

3. Shaping innovation in European knowledge-intensive business services

   • Christiane Hipp
   • Jorge Gallego
   • Luis Rubalcaba

   Empirical article 27 November 2013 Pages: 41 - 55

   

4. The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies

   • María Mar del Alonso-Almeida
   • Llorenç Bagur-Femenías
   • Josep Llach

   Empirical Article 03 December 2013 Pages: 57 - 75

   

5. Innovation modes and strategies in knowledge intensive business services

   • Anna-Leena Asikainen

   Empirical article 04 December 2013 Pages: 77 - 95

   

6. Developing service innovation capability in the hotel industry

   • Ta-Wei Tang
   • Michael Chih-Hung Wang
   • Ya-Yun Tang

   Empirical Article 03 December 2013 Pages: 97 - 113

   

7. A chance discovery-based approach for new product–service system (PSS) concepts

   • Hyunseok Park
   • Janghyeok Yoon

   Empirical Article 05 December 2013 Pages: 115 - 135

   

8. Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model

   • Kanghwa Choi
   • DonHee Lee
   • David L. Olson

   Theoretical Article 12 December 2013 Pages: 137 - 160

   

9. Adopting e-finance: decomposing the technology acceptance model for investors

   • Alireza Abroud
   • Yap Voon Choong
   • David Yong Gun Fie

   Theoretical article 06 December 2013 Pages: 161 - 182