Performance effects of aligning service innovation and the strategic use of information technology Hui-Ling Huang Empirical Article 14 June 2013 Pages: 171 - 195
Complaint, patience, and neglect: responses to a dissatisfying service experience Heejung Ro Empirical article 20 June 2013 Pages: 197 - 216
Determinates of financial behavior: insights into consumer money attitudes and financial literacy Tsui-Yii ShihSheng-Chen Ke Empirical article 03 July 2013 Pages: 217 - 238
Moderating effects of the fit between service tangibilization and organizational performance Jeongwook KhangYung-Mok YuHong-Hee Lee Empirical Article 07 July 2013 Pages: 239 - 266
Performance evaluation of CPA firms in Taiwan from the perspective of industry-specific client groups Chia-Chi Lee Empirical Article 09 July 2013 Pages: 267 - 293
A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA): a new framework for developing customer retention strategies Seyed Yaghoub HosseiniAlireza Ziaei Bideh Empirical Article 11 July 2013 Pages: 295 - 312
Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan Chung-Jen WangChang-Yen Tsai Empirical Article 07 August 2013 Pages: 313 - 335
Internal and external drivers for quality certification in the service industry: Do they have different impacts on success? Juan José TaríIñaki Heras-SaizarbitoriaGavin Dick Empirical Article 12 July 2013 Pages: 337 - 354
The cost (and the value) of customer attire: linking high- and low-end dress styles to service quality and prices offered by service employees Iris Vilnai-YavetzShaked Gilboa Empirical Article 14 July 2013 Pages: 355 - 373
How do personality interactions affect service quality? the perspective of processing efficiency theory Ching-I TengTzu-Wei Liu Empirical Article 14 July 2013 Pages: 375 - 397
