Crowdsourcing and open source software participation David L. OlsonKirsten Rosacker Review Article 27 November 2012 Pages: 499 - 511
Reversed servitization paths: a case analysis of two manufacturers Max FinneSaara BraxJan Holmström Case Study 19 January 2013 Pages: 513 - 537
Using the balanced scorecard on supply chain integration performance—a case study of service businesses Hsin Hsin ChangChung-Jye HungChin-Ho Lee Case study 20 November 2012 Pages: 539 - 561
A measurement model for service capability from the customer perspective Kun-Tzu Yu Theoretical article 20 December 2012 Pages: 563 - 582
Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy Soo Kyung KimDong-Il JungJung Seung Lee Empirical article 15 November 2012 Pages: 583 - 602
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users. An application of concept mapping Luis Miranda-GumucioIgnacio Gil-PechuánDaniel Palacios-Marqués Empirical Article 29 November 2012 Pages: 603 - 622
Finding the crucial factors for sustainable development of rural-based tourist destinations: using Nanzhuang, Taiwan as a case study Wee-Kheng TanWei-Cheng LiuYu-Ning Hu Empirical article 05 December 2012 Pages: 623 - 640
Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US Alexandre MomparlerCarlos LassalaDomingo Ribeiro Empirical article 08 December 2012 Pages: 641 - 663
The effects of emotional intelligence on service recovery and organizational loyalty: a case of flight attendants of South Korean airlines Jung-Hyun LeeMin-su KimAeeun Jeon Empirical Article 27 December 2012 Pages: 665 - 686
Determinants of collective intelligence quality: comparison between Wiki and Q&A services in English and Korean users Jaehun JooIsmatilla Normatov Empirical Article 02 February 2013 Pages: 687 - 711
The factors influencing adolescents’ purchase intentions of state-of-the-art cell phones in Taiwan Hsiao-Ching LeeChung-Yu WangRuei-Sia Hong Empirical article 14 August 2013 Pages: 713 - 734
