1. A comparative study of quality awards: evolving criteria and research

   • DonHee Lee
   • Dong Hyun Lee

   Review article 07 October 2012 Pages: 347 - 362

2. Green IT: practices of leading firms and NGOs

   • Silvana Trimi
   • Sang-Hyun Park

   OriginalPaper 08 August 2012 Pages: 363 - 379

   

3. Creative service business and regional performance: evidence for the European regions

   • Rafael Boix
   • Blanca De-Miguel-Molina
   • Jose-Luis Hervas-Oliver

   Empirical article 06 September 2012 Pages: 381 - 398

   

4. Non-internet self-service technology failures and recoveries: comparing China with the United States

   • Shunzhong Liu

   Empirical Article 15 September 2012 Pages: 399 - 417

5. The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions

   • Davoud Nikbin
   • Ishak Ismail
   • Malliga Marimuthu

   Empirical article 15 September 2012 Pages: 419 - 435

   

6. Using simulation to establish appropriate vaccination rates and copayment policies from a cost perspective

   • Sang-Man Kim
   • Arben Asllani

   Empirical Article 11 October 2012 Pages: 437 - 457

   

7. The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry

   • Andrea Pérez
   • Patricia Martínez
   • Ignacio Rodríguez del Bosque

   Empirical Article 06 October 2012 Pages: 459 - 481

   

8. Monitoring credit risk in the social economy sector by means of a binary goal programming model

   • Fernando García
   • Francisco Guijarro
   • Ismael Moya

   Empirical article 18 October 2012 Pages: 483 - 495

9. Erratum to: A comparative study of quality awards: evolving criteria and research

   • DonHee Lee
   • Dong Hyun Lee

   Erratum 18 May 2013 Pages: 497 - 497