1. New business models in online hotel distribution: emerging private sales versus leading IDS

   • Andrea Runfola
   • Massimo Rosati
   • Simone Guercini

   Case study 03 July 2012 Pages: 183 - 205

2. The determinants of the transportation outsourcing strategy for the express delivery company

   • Chia-Chi Lee
   • Tyrone T. Lin
   • Pei-Chu Cheng

   Empirical Article 04 July 2012 Pages: 207 - 225

3. The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective

   • Ooi Ee
   • Hasliza Abdul Halim
   • T. Ramayah

   Empirical Article 05 July 2012 Pages: 227 - 253

   

4. Airline website loyalty formation and the moderating effects of gender and education

   • Santiago Forgas-Coll
   • Ramon Palau-Saumell
   • Juan Carlos Fandos-Roig

   Empirical Article 14 July 2012 Pages: 255 - 274

   

5. An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India

   • Faisal Talib
   • Zillur Rahman
   • Asif Akhtar

   Empirical Article 02 August 2012 Pages: 275 - 306

   

6. Conceptual analysis and implementation of an integrated CRM system for service providers

   • Lai-Yu Cheng
   • Chih-Wei Yang

   Theoretical article 20 July 2012 Pages: 307 - 328

   

7. Information richness on service business websites

   • Buraj Patrakosol
   • Sang M. Lee

   OriginalPaper 07 August 2012 Pages: 329 - 346