Improving human capital through knowledge management practices in knowledge-intensive business services Daniel Palacios-MarquesIgnacio Gil-PechuánSeongbae Lim Empirical article 22 March 2011 Pages: 99 - 112
Customers’ zone of tolerance for retail stores Halil Nadiri Empirical Article 12 April 2011 Pages: 113 - 137
The internationalization of soft-services: entry modes and main determinants in the Spanish hotel industry José Pla-BarberFidel León-DarderCristina Villar Empirical article 16 April 2011 Pages: 139 - 154
Innovation and imitation effects in Metaverse service adoption Sang-Gun LeeSilvana TrimiMincheol Kang OriginalPaper 05 June 2011 Pages: 155 - 172
Social economy: a responsible people-oriented economy Juan Juliá Call for Papers 21 May 2011 Pages: 173 - 175
Innovation management in service firms: a research agenda Lucia CrevaniKristina PalmAnnika Schilling Review article 03 June 2011 Pages: 177 - 193