Does technology make a difference? Evidence from Spanish hotels Maria-Eugenia Ruiz-MolinaIrene Gil-SauraBeatriz Moliner-Velázquez OriginalPaper 24 December 2010 Pages: 1 - 12
Exploring satisfaction in business-to-business services: a path-analytic approach Piyush KumarMayukh DassOmer Topaloglu Original Paper 05 January 2011 Pages: 13 - 27
Assessing the intangibles transferred in franchise businesses Axel RodríguezVicente CaballerNatividad Guadalajara OriginalPaper 15 February 2011 Pages: 29 - 46
Criteria used in the selection of franchisees: an application in the service industry José M. Ramírez-HurtadoFlor M. Guerrero-CasasFrancisco J. Rondán-Cataluña OriginalPaper 19 February 2011 Pages: 47 - 67
The influence of cultural differences in cooperative learning through joint ventures Maria del Mar Benavides-EspinosaSalvador Roig-Dobón Empirical Article 02 March 2011 Pages: 69 - 85
Vertical integration in production and services: development in transaction cost economics Marta Peris-OrtizFernando J. Peris BonetCarlos Rueda-Armengot Theoretical article 26 February 2011 Pages: 87 - 97