1. Entrepreneurial orientation and the performance of service business

   • Sang M. Lee
   • Seongbae Lim

   Original Paper 26 November 2008 Pages: 1 - 13

   

2. Toward a relational perspective of franchising chains

   • Luis M. De Castro
   • João Mota
   • Sandra Marnoto

   Original Paper 26 November 2008 Pages: 15 - 30

3. Modeling extended manufacturing processes with service-oriented entities

   • Rubén Darío Franco
   • Ángel Ortiz Bas
   • Francisco Lario Esteban

   Original Paper 16 December 2008 Pages: 31 - 50

   

4. User generated content: the use of blogs for tourism organisations and tourism consumers

   • Gary Akehurst

   Original Paper Open access 11 December 2008 Pages: 51 - 61

5. Impact of the Internet on interorganizational relationships

   • Silvana Trimi
   • Silvana Faja
   • Shanggeun Rhee

   Original Paper 26 November 2008 Pages: 63 - 83

   

6. Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index

   • Mário Lino Raposo
   • Helena Maria Alves
   • Paulo Alexandre Duarte

   Original paper 11 December 2008 Pages: 85 - 100

   

7. The effect of knowledge complexity on the performance of franchise systems in the service industries: an empirical study

   • Beatriz Minguela-Rata
   • José Ignacio López-Sánchez
   • M. Concepción Rodríguez-Benavides

   Original Paper 30 October 2008 Pages: 101 - 115