1. Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic

   • Chengyu Liu
   • Yan Li
   • Feng Liu

   Empirical article 16 May 2023 Pages: 449 - 476

   

2. User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay

   • Sang-Heui Lee
   • Christine E. Fogliasso
   • Connie Shum

   Empirical article 22 May 2023 Pages: 477 - 497

   

3. A value-based view of the smart PSS adoption: a study of smart kitchen appliances

   • Ying Yu
   • Tung-Jung Sung

   Empirical article 10 March 2023 Pages: 499 - 527

   

4. A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization

   • Diogo Pombo
   • Mário Franco

   Case study Open access 16 March 2023 Pages: 529 - 555

   

5. Motivations and attitudes towards consulting eWOM when booking accommodation

   • Beatriz Moliner-Velázquez
   • María Fuentes-Blasco
   • Irene Gil-Saura

   Empirical article Open access 03 May 2023 Pages: 557 - 578

   

6. Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation?

   • Wee-Kheng Tan
   • Chia-Hua Fan

   Empirical article 06 April 2023 Pages: 579 - 606

   

7. Towards becoming a service-dominant enterprise: an actor engagement perspective

   • Hsin-Hui Chou
   • Chao-Chin Huang
   • Pei-Yun Tu

   Case study Open access 24 April 2023 Pages: 607 - 632