Volume 17, Issue 1

March 2023

Special Issue: Implementing Industry 4.0 Technologies in Services: (Opportunities and Reinventions in Service Business) Guest editors: Carlos Flavián, Russell W. Belk and Daniel Belanche

16 articles in this issue

Key concepts in artificial intelligence and technologies 4.0 in services
Russell W. Belk
Daniel Belanche
Carlos Flavián
Theoretical article Open access 27 February 2023 Pages: 1 - 9
Digital transformation trends in service industries
HeeSoo Chin
Durga Prasad Marasini
DonHee Lee
Review Article 20 December 2022 Pages: 11 - 36
Applying Industry 4.0 technologies for the sustainability of small service enterprises
Darshan Pandya
Gopal Kumar
Empirical article 30 September 2022 Pages: 37 - 59
Live support by chatbots with artificial intelligence: A future research agenda
Mark Anthony Camilleri
Ciro Troise
Theoretical article 10 November 2022 Pages: 61 - 80
Perceived value of AI-based recommendations service: the case of voice assistants
K Akdim
Luis V. Casaló
Empirical article Open access 27 February 2023 Pages: 81 - 112
How monetization mechanisms in mobile games influence consumers’ identity extensions
Miikka J. Lehtonen
J. Tuomas Harviainen
Annakaisa Kultima
Empirical Article 21 December 2022 Pages: 113 - 136
Customer comfort during service robot interactions
Marc Becker
Dominik Mahr
Gaby Odekerken-Schröder
Empirical article Open access 18 July 2022 Pages: 137 - 165
Exploring the antecedents of customers’ willingness to use service robots in restaurants
Sebastian Molinillo
Francisco Rejón-Guardia
Rafael Anaya-Sánchez
Empirical article Open access 02 November 2022 Pages: 167 - 193
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
Stanislav Ivanov
Craig Webster
Faruk Seyitoğlu
Empirical Article 23 December 2022 Pages: 195 - 231
Working with AI: can stress bring happiness?
Sandra Maria Correia Loureiro
Ricardo Godinho Bilro
Diogo Neto
Empirical article 04 November 2022 Pages: 233 - 255
Transforming data into information for smart services: integration of morphological analysis and text mining
Minjun Kim
Silvana Trimi
Empirical article 03 March 2023 Pages: 257 - 280
Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations
Enrique Bigne
Carla Ruiz
Antonio Cuenca
Empirical article Open access 06 February 2023 Pages: 281 - 314
Can robots recover a service using interactional justice as employees do? A literature review-based assessment
Mathieu Lajante
David Remisch
Nikita Dorofeev
Review article 12 February 2023 Pages: 315 - 357
Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
Marie-Anne Le-Dain
Lamiae Benhayoun
Marine Liard
Empirical article 03 February 2023 Pages: 359 - 393
Is the hotel industry really committed to the environment? Answering using the business models framework
María A. Quintás
Ana I. Martínez-Senra
Adela García-Pintos
Empirical article Open access 17 February 2023 Pages: 395 - 428
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion
Seongbae Lim
Sung Tae Kim
Empirical article 03 February 2023 Pages: 429 - 448

Volume 17, Issue 1

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