Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance Sang M. LeeDonHee Lee Empirical article 21 January 2022 Pages: 1 - 28
Dual focus: service-product orientation to manage the change paradox following servitization strategy Saad ZighanMoheeb Abualqumboz Empirical article 10 February 2022 Pages: 29 - 55
The perceived image of multi-asset tourist destinations: investigating congruence across different content types Narcís Bassols-GardellaLluís Coromina Empirical article 30 November 2021 Pages: 57 - 75
Research trends in digital transformation in the service sector: a review based on network text analysis Jin Sung RhaHong-Hee Lee Empirical article 07 February 2022 Pages: 77 - 98
Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare Le Nguyen HauPham Ngoc Thuy Empirical article 05 July 2021 Pages: 99 - 123
Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands Nicolas G. A. LorgnierChe-Jen SuShawn M. O’Rourke Empirical article 20 January 2022 Pages: 125 - 157
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach Nguyen Hong PhuocLe Nguyen HauPham Ngoc Thuy Empirical article 22 November 2021 Pages: 159 - 186
A systematic process for generating new blockchain-service business model ideas Young In KohSung H. HanJunseong Park Theoretical article 02 November 2021 Pages: 187 - 209