Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing Jörg FinsterwalderAlastair G. Tombs Theoretical article 06 October 2021 Pages: 563 - 586
Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel Hung-Che WuXiaolian ChenYa-Yuan Chang Empirical article 27 July 2021 Pages: 587 - 611
Exploring the key success factors of films: a survival analysis approach Ahyun KimSilvana TrimiSang-Gun Lee Empirical article 29 November 2021 Pages: 613 - 638
Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior Won-Moo HurTae-Won MoonMinsung Kim Empirical article 12 September 2021 Pages: 639 - 665
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry Yang-Fei TaiYi-Chieh WangChing-Ching Luo Empirical article 12 November 2021 Pages: 667 - 694
Understanding customer-centric socialization in tourism services HsiuJu Rebecca YenHoa Pham ThiEldon Y. Li Empirical article 26 October 2021 Pages: 695 - 723
The privacy victim experience of SoLoMo services: impact on trust, service quality, and privacy concerns Heng-Li YangRen-Xiang Lin Empirical article 11 November 2021 Pages: 725 - 755
Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type Ramakrishna SalagramaSanjeev PrasharT. Sai Vijay Empirical article 29 October 2021 Pages: 757 - 779
Correction to: Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type Ramakrishna SalagramaSanjeev PrasharT. Sai Vijay Correction 10 November 2021 Pages: 781 - 781
