Challenge or opportunity? A case of tire rental servitization from financial and channel perspectives Myungjin HyunJieun Kim Case study 20 January 2021 Pages: 1 - 17
Service production in high captivity service firms Erim ErgeneBruce SkaggsInigo Echeveste Empirical article 15 January 2021 Pages: 19 - 43
The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services Daniel BelancheLuis V. CasalóAlfredo Pérez-Rueda Empirical article 05 February 2021 Pages: 45 - 75
The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services Miri ChungYoung-Hye JangSteven A. Edelson Empirical article 25 January 2021 Pages: 77 - 102
Segmenting customers according to online word-of-mouth about hotels Beatriz Moliner-VelázquezMaria Fuentes-BlascoIrene Gil-Saura Empirical article 04 February 2021 Pages: 103 - 130
Why do individuals word-of-mouth destinations they never visited? Wee-Kheng TanChing-Hsiang Lin Empirical article 19 January 2021 Pages: 131 - 149
Stakeholder sentiment in service supply chains: big data meets agenda-setting theory Ray Qing CaoDara G. SchniederjansVicky Ching Gu Empirical article 05 February 2021 Pages: 151 - 175
Product-service systems evolution in the era of Industry 4.0 Paolo GaiardelliGiuditta PezzottaSergio Cavalieri Theoretical article Open access 12 February 2021 Pages: 177 - 207