1. “Untact”: a new customer service strategy in the digital age

   • Sang M. Lee
   • DonHee Lee

   Theoretical article 07 September 2019 Pages: 1 - 22

2. Flying on the clouds: how mobile applications enhance impulsive buying of low cost carriers

   • Edward C. S. Ku
   • Chun-Der Chen

   Empirical article 05 September 2019 Pages: 23 - 45

   

3. Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector

   • DonHee Lee

   Empirical article 07 November 2019 Pages: 47 - 72

   

4. Examining the influence of brand-based value congruity: do the values of the International Olympic Committee really matter?

   • Nicolas G. A. Lorgnier
   • Nicolas Chanavat
   • Shawn M. O’Rourke

   Empirical article 27 September 2019 Pages: 73 - 99

   

5. Service quality in blood donation: satisfaction, trust and loyalty

   • Lucía Melián-Alzola
   • Josefa D. Martín-Santana

   Empirical article 20 November 2019 Pages: 101 - 129

   

6. Tourist expectations and perception of service providers: a Brazilian perspective

   • Mariana Marques de Lima
   • Emerson Wagner Mainardes
   • Ricardo Gouveia Rodrigues

   Empirical article 24 August 2019 Pages: 131 - 166

   

7. Team innovation in retail services: the role of ambidextrous leadership and team learning

   • La Anh Duc
   • Nguyen Dinh Tho
   • Yi-Chen Lan

   Empirical article 24 January 2020 Pages: 167 - 186