Analyzing relationship quality and its contribution to consumer relationship proneness Ana Olavarría-JarabaJesús J. Cambra-FierroRosario Vázquez-Carrasco Empirical article 15 January 2018 Pages: 641 - 661
Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator Cindy Yunhsin ChouChin Hsiu HuangTzu-An Lin Empirical article 19 September 2018 Pages: 663 - 684
A predictive investigation of first-time customer retention in online reservation services Yen-Chun ChouHoward Hao-Chun Chuang Empirical article 02 April 2018 Pages: 685 - 699
Investigating a revised service transition concept Ornella BenedettiniAndy Neely Empirical article 26 April 2018 Pages: 701 - 730
Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory Lin XiaoBin FuWenlong Liu Empirical article 26 March 2018 Pages: 731 - 756
Can error management culture increase work engagement in hotels? The moderating role of gender Priyanko GuchaitXinyuan ZhaoFevzi Okumus Empirical article 18 April 2018 Pages: 757 - 778
Cost-efficient co-creation of knowledge intensive business services Seppo KuulaHarri HaapasaloArto Tolonen Empirical article 28 July 2018 Pages: 779 - 808
A network text analysis of published papers in service business, 2007–2017: research trends in the service sector Sang M. LeeJin Sung Rha Empirical article 30 May 2018 Pages: 809 - 831
