Antecedents of customer participation in business ecosystems: evidence of customers’ psychological ownership in Facebook Jaehun JooAzizbek Marakhimov Empirical article 23 January 2017 Pages: 1 - 23
A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment Francisco Liébana-CabanillasFrancisco Muñoz-LeivaJ. Sánchez-Fernández Empirical article 08 February 2017 Pages: 25 - 64
From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance Wee-Kheng Tan Empirical article 02 February 2017 Pages: 65 - 84
Online travel information value and its influence on the continuance usage intention of social media Heejin JungGyehee LeeTaegoo Terry Kim Empirical article 15 February 2017 Pages: 85 - 120
Alleviating job stress to improve service employee work affect: the influence of rewarding Ayşe Banu ElmadağAlexander E. Ellinger Empirical article 11 February 2017 Pages: 121 - 141
A model of collaborative innovation between local government and tourism operators C. Pons-MoreraL. Canós-DarósI. Gil-Pechuan Case study Open access 04 March 2017 Pages: 143 - 168
Artistic intervention, intellectual capital, and service innovation: a case study of a Taiwan’s hotel Jen-Son ChengYong XiangChia-Wei Liu Case study 20 March 2017 Pages: 169 - 201
Approach to service design based on customer behavior data: a case study on eco-driving service design using bus drivers’ behavior data Min-Jun KimChie-Hyeon LimSeunghwan Choi Case study 10 April 2017 Pages: 203 - 227