1. Antecedents of participation in online brand communities and their purchasing behavior consequences

   • Abeer A. Mahrous
   • Abdelhamid K. Abdelmaaboud

   Empirical article 29 February 2016 Pages: 229 - 251

   

2. The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service

   • Le Nguyen Hau
   • Pham Ngoc Tram Anh
   • Pham Ngoc Thuy

   Empirical article 16 March 2016 Pages: 253 - 277

   

3. Effects of customer personal characteristics on the satisfaction-loyalty link: a multi-method approach

   • Aejoo Lee
   • Ki-Joon Back
   • JungKun Park

   Empirical article 21 March 2016 Pages: 279 - 297

   

4. Restaurant franchising and top management team

   • Joonho Moon
   • Amit Sharma
   • Won Seok Lee

   Empirical article 29 March 2016 Pages: 299 - 319

   

5. Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

   • Rodolfo Vázquez-Casielles
   • Víctor Iglesias
   • Concepción Varela-Neira

   Empirical article 16 April 2016 Pages: 321 - 343

   

6. Contingent effects of firm and employee reputations on professional advice adoption

   • Eugene Soon Lee Kang
   • Shun Yin Lam

   Empirical article 16 April 2016 Pages: 345 - 373

   

7. Online determinants of e-customer satisfaction: application to website purchases in tourism

   • Hélia Gonçalves Pereira
   • Maria de Fátima Salgueiro
   • Paulo Rita

   Empirical article 28 May 2016 Pages: 375 - 403

   

8. Value-in-context in crowdfunding ecosystems: how context frames value co-creation

   • María José Quero
   • Rafael Ventura
   • Carol Kelleher

   Empirical article 11 June 2016 Pages: 405 - 425

   

9. Developing a quality prioritization procedure for IPTV service

   • Wan Seon Shin
   • Ho-Kyoung Lee
   • Byung Do Chung

   Theoretical article 25 March 2016 Pages: 427 - 449

   

10. Erratum to: Key success factors for mobile app platform activation

    • Sang M. Lee
    • Na Rang Kim
    • Soon Goo Hong

    Erratum 09 February 2017 Pages: 451 - 451