1. Measuring service experience: a utility-based heuristic model

   • Wei-Lun Chang
   • Ling-Yao Huang

   Theoretical article 19 December 2014 Pages: 1 - 30

   

2. Do online discounts and free gifts damage brand image of service? The moderating role of promotion-proneness

   • E. Crespo-Almendros
   • S. Del Barrio-García

   Empirical article 27 July 2014 Pages: 31 - 58

   

3. Critical success factors in relationship management for services outsourcing

   • Joan Rhodes
   • Peter Lok
   • Vincent Cheng

   Empirical article 31 August 2014 Pages: 59 - 86

   

4. Hospital career management systems and their effects on the psychological state and career attitudes of nurses

   • Sang-Man Kim
   • Ki-Hyun Um
   • Yong-Hyun Kim

   Empirical article 17 September 2014 Pages: 87 - 112

   

5. Influence of customer–firm relationships on customer participation in the service industry

   • Jinwoo Ahn
   • Taeseok Rho

   Empirical article 11 October 2014 Pages: 113 - 133

   

6. From customer motivation to corporate performance. The role of strategic factors and distribution channels of financial service firms

   • J. Augusto Felício
   • Carlos Robalo Freire

   Empirical article 07 December 2014 Pages: 135 - 157

   

7. Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction

   • DonHee Lee
   • Kwan Soo Hong
   • Nam Young Kim

   Empirical article 02 November 2014 Pages: 159 - 177

   

8. How online service recovery approaches bolster recovery performance? A multi-level perspective

   • Chia-Ying Li
   • Yu-Hui Fang

   Empirical article 10 January 2015 Pages: 179 - 200

   

9. Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms

   • Hsiu-Yuan Wang

   Empirical article 08 January 2015 Pages: 201 - 222

   

10. The effect of consumer values on the brand position of green restaurants by means-end chain and laddering interviews

    • Mei-Yuan Jeng
    • Tsu-Ming Yeh

    Empirical article 13 January 2015 Pages: 223 - 238

    

11. Revisiting media selection in the digital era: adoption and usage

    • Yunchu Huang
    • Chang-Gyu Yang
    • Sang-Gun Lee

    Empirical article 10 March 2015 Pages: 239 - 260

12. Erratum to: Revisiting media selection in the digital era: adoption and usage

    • Yunchu Huang
    • Chang-Gyu Yang
    • Sang-Gun Lee

    Erratum 07 January 2016 Pages: 261 - 261