1. The dynamics and evolution of the service marketing literature: 1993–2003

   • Olivier Furrer
   • Pierre Sollberger

   Original Paper 23 December 2006 Pages: 93 - 117

   

2. Service value chains and effects of scale

   • Bart Nooteboom

   Original Paper Open access 21 December 2006 Pages: 119 - 139

   

3. Customer interaction in environmental innovation: the case of cloth diaper laundering

   • Jesús Ángel del Brío
   • Esteban Fernández
   • Beatriz Junquera

   Original Paper 15 December 2006 Pages: 141 - 158

4. Can economic bonus programs jeopardize service relationships?

   • Thorsten Hennig-Thurau
   • Michael Paul

   Original Paper 23 January 2007 Pages: 159 - 175

   

5. L. Heracleous, J. Wirts, N. Pangarkar: Flying high in a competitive industry

   • Anne Davey

   Book Review 28 March 2007 Pages: 177 - 179