1. Franchisor market power and control rights in franchise systems: the case of Major League Baseball versus the Los Angeles Dodgers

   • Richard S. Brown

   Empirical article 30 October 2015 Pages: 1 - 21

   

2. Does quality management improve performance or vice versa? Evidence from the hotel industry

   • Juan José Tarí
   • Jorge Pereira-Moliner
   • José F. Molina-Azorín

   Empirical article 27 November 2015 Pages: 23 - 43

3. Open innovation and growth in IT sector

   • Anna-Leena Asikainen
   • Giovanni Mangiarotti

   Empirical article 11 February 2016 Pages: 45 - 68

   

4. The effect of self-checkout quality on customer satisfaction and repatronage in a retail context

   • Teresa Fernandes
   • Rui Pedroso

   Empirical article 23 January 2016 Pages: 69 - 92

   

5. The effects of perceived value on loyalty: the moderating effect of market orientation adoption

   • Ana Isabel Polo Peña
   • Dolores María Frías Jamilena
   • Miguel Ángel Rodríguez Molina

   Empirical article 19 January 2016 Pages: 93 - 116

   

6. Customer-to-customer interactions on customer citizenship behavior

   • Jin Ho Jung
   • Jay Jaewon Yoo

   Empirical article 01 February 2016 Pages: 117 - 139

   

7. Development of a scale to measure the quality of mobile location-based services

   • Jun-Yeon Heo
   • Kwang-Jae Kim

   Empirical article 20 February 2016 Pages: 141 - 159

   

8. Designing a tool for service-dominant strategies using action design research

   • Egon Lüftenegger
   • Marco Comuzzi
   • Paul W. P. J. Grefen

   Theoretical article Open access 29 December 2015 Pages: 161 - 189

   

9. The identification of new service opportunities: a case-based morphological analysis

   • Hakyeon Lee
   • Hyunju Seol
   • Youngjung Geum

   Theoretical article 21 January 2016 Pages: 191 - 206

   

10. Key success factors for mobile app platform activation

    • Sang M. Lee
    • Na Rang Kim
    • Soon Goo Hong

    Case study 24 December 2016 Pages: 207 - 227