1. A situational approach to design strategies

   • Mark K De Wegner
   • Henry M Franken

   OriginalPaper Pages: 181 - 194

2. Going soft on quality?:Process management in the Scottish software industry

   • Martin Beirne
   • Androniki Panteli
   • Harvie Ramsay

   OriginalPaper Pages: 195 - 209

3. The SQUID approach to defining a quality model

   • Barbara Kitchenham
   • Steve Linkman
   • Vincenzo Nanni

   OriginalPaper Pages: 211 - 233

4. Effective coordination in the software process - historical perspectives and future directions

   • Ir McChesney

   OriginalPaper Pages: 235 - 246

5. Delivering quality in global IT services

   • H Adels
   • R Beelaard
   • A Symons

   OriginalPaper Pages: 247 - 257