A critical look at ISO 9000 for software quality management Dirk StelzerWerner MellisGeorg Herzwurm OriginalPaper Pages: 65 - 79
SPI: ‘I can't get no satisfaction’ - directing process improvement to meet business needs Susan ReibleinAndy Symons OriginalPaper Pages: 89 - 98
A basis for process improvement in application management Cornelia BoldyreffMarc DrostAndy Symons OriginalPaper Pages: 99 - 111
Reducing the cost of IT ownership using feedback from the IT helpdesk Malcolm BradleyRay Dawson OriginalPaper Pages: 113 - 125
Testing real-time systems using genetic algorithms Joachim WegenerHarmen SthamerDavid E. Eyres OriginalPaper Pages: 127 - 135
Efficiency of CAMEtools in software quality assurance Reiner R. DumkeHeiko Grigoleit OriginalPaper Pages: 157 - 169
