1. Editorial

   EditorialNotes Pages: iii - iii

2. Software quality assurance in practice

   • David N. Wilson
   • Peter Petocz
   • Katrina Roiter

   Papers Pages: 53 - 59

3. The value of a certified quality management system: the perception of internal developers

   • K. Robinson
   • P. Simmons

   Papers Pages: 61 - 73

4. Software quality practices — an empirical study

   • M. Khurana
   • Z. He
   • D. Wilson

   Papers Pages: 75 - 85

5. Experiences with the capability maturity model in a research environment

   • M. J. van der Velden
   • J. Vreke
   • A. Symons

   Papers Pages: 87 - 95

6. A framework for project management

   • Mike Curtis

   Papers Pages: 97 - 105

7. TickIT awards — a winner's perspective

   • A. M. Fulton
   • B. M. Myers

   Papers Pages: 107 - 115

8. Supporting software quality in an integrated safety-critical systems development environment

   • B. Lees
   • D. G. Jenkins

   Papers Pages: 117 - 125

9. Analysis and differentiation of software system environments

   • Taghi M. Khoshgoftaar
   • David L. Lanning

   Papers Pages: 127 - 139

10. News section

    • Margaret Ross
    • Chett Warzusen-CQA

    News Pages: 140 - 144