1. In this issue

   • James Bieman

   BriefCommunication Pages: 79 - 80

2. Editorial: What makes a software failure a page-one story?

   • James Bieman

   EditorialNotes Pages: 81 - 83

3. An empirical study of predicting software faults with case-based reasoning

   • Taghi M. Khoshgoftaar
   • Naeem Seliya
   • Nandini Sundaresh

   OriginalPaper Pages: 85 - 111

4. A quantitative approach for setting technical targets based on impact analysis in software quality function deployment (SQFD)

   • Frank Liu
   • Kunio Noguchi
   • Praveen Inuganti

   OriginalPaper Pages: 113 - 134

5. Utilization of statistical process control (SPC) in emergent software organizations: Pitfalls and suggestions

   • K. U. Sargut
   • O. Demirörs

   OriginalPaper Pages: 135 - 157

6. Usability measurement and metrics: A consolidated model

   • Ahmed Seffah
   • Mohammad Donyaee
   • Harkirat K. Padda

   OriginalPaper Pages: 159 - 178