PEM: The small company-dedicated software process quality evaluation method combining CMMISM and ISO/IEC 14598 Sylvie TrudelJean-Marc LavoieWitold Suryn OriginalPaper Pages: 7 - 23
PisoSIA® a stakeholder approach to assist change in information systems development projects and aid process improvement Jean DavisonJ. Barrie ThompsonMark Lejk OriginalPaper Pages: 25 - 36
A productivity benchmarking case study using Bayesian credible intervals John MosesMalcolm FarrowPeter Smith OriginalPaper Pages: 37 - 52
Towards real process improvement from internal auditing—A case study Michael ElliottRay DawsonJanet Edwards OriginalPaper Pages: 53 - 64
The software quality challenges of service oriented architectures in e-commerce Shelly SaundersMargaret RossSean Wellington OriginalPaper Pages: 65 - 75