1. Editorial

   • Ken Croucher

   EditorialNotes Pages: iii - iv

2. Where next in software standards?

   • Robin Hunter

   Papers Pages: 1 - 8

3. Kaizen: the applicability of Japanese techniques to IT

   • Fahmia Huda
   • David Preston

   Papers Pages: 9 - 26

4. Using multiple metrics for analysis of improvement

   • Shari Lawrence Pfleeger
   • Joseph C. Fitzgerald Jr.
   • Dale A. Rippy

   Papers Pages: 27 - 36

5. Project evaluation using the SEI method

   • J. M. Gilchrist

   Papers Pages: 37 - 44

6. On specifying software quality

   • R. G. Dromey
   • A. D. McGettrick

   Papers Pages: 45 - 74