1. Editorial

   • Robert L. Flood

   Editorial Introduction Pages: 169 - 169

2. Process Improvement with Vision: A Financial Services Case Study

   • M. Meadows
   • Y. Merali

   OriginalPaper Pages: 171 - 195

3. Toward Critical Intervention in Small and Medium—Sized Enterprises: A Case Study

   • Lorraine Warren

   OriginalPaper Pages: 197 - 211

4. A Systemic Approach to Addressing the Complexity of Energy Problems

   • Janet McIntyre
   • Merina Pradhan

   OriginalPaper Pages: 213 - 223

5. Business Process Reengineering (BPR) Versus Outsourcing—Critical Perspectives

   • Philip J. Dobson

   OriginalPaper Pages: 225 - 233