The effect of the elapsed time between the initial refusal and conversion contact on conversion success: evidence from the 2nd round of the European social survey Koen BeullensJaak BillietGeert Loosveldt OriginalPaper 02 June 2009 Pages: 1053 - 1065
Some views on agreement to be used in content analysis studies Roel Popping OriginalPaper 31 May 2009 Pages: 1067 - 1078
Evaluating corporate image and reputation using fuzzy MCDM approach in airline market James J. H. LiouMei-Ling Chuang OriginalPaper 02 June 2009 Pages: 1079 - 1091
An application of six sigma methodology to reduce shoplifting in bookstores K. S. ChenC. S. ShyuM. T. Kuo OriginalPaper 18 July 2009 Pages: 1093 - 1103
Sensitivity and specificity of the Mini-Mental State Examination in the Mexican population Teresita Villaseñor-CabreraJoan Guàrdia-OlmosMaribel Peró-Cebollero OriginalPaper 30 July 2009 Pages: 1105 - 1112
The relationship between personality, gender and departments: application of 16 personality factor questionnaire in the Antalya region of Turkey A. Akın AksuGüçlü ŞekercioğluYusuf Yılmaz OriginalPaper 17 July 2009 Pages: 1113 - 1127
On possibilities and limitations of using self-anchoring scales in web surveys Frederik Van AckerPeter Theuns OriginalPaper 16 July 2009 Pages: 1129 - 1137
Applying repertory grids technique for knowledge elicitation in quality function deployment Hsin-Hung WuJiunn-I Shieh OriginalPaper 08 August 2009 Pages: 1139 - 1149
An application of six sigma methodology to enhance leisure service quality H. C. ChenK. S. ChenC. H. Hsu Original Paper 29 August 2009 Pages: 1151 - 1164
Learning cyber trust using a triadic functioning analysis: a qualitative approach Yuan Hui TsaiChieh-Peng LinSheng-Wuu Joe Original Paper 04 September 2009 Pages: 1165 - 1174
A group decision-making method with fuzzy set theory and genetic algorithms in quality function deployment Chin-Hung Liu OriginalPaper 20 December 2009 Pages: 1175 - 1189
Evaluation and comparison of European countries: public opinion on services Pier Alda FerrariPaola AnnoniGiancarlo Manzi OriginalPaper 04 September 2009 Pages: 1191 - 1205
A case of applying importance-performance analysis in identifying key success factors to develop marketing strategies Hsin-Hung WuYung-Tai TangJyh-Wei Shyu Research Note 17 July 2009 Pages: 1207 - 1218
The effect of balanced development idea on the quality of life of inhabitants in selected municipalities of the Silesian province Bozena Skotnicka-ZasadzienKatarzyna Midor Research Note 18 July 2009 Pages: 1219 - 1226
Canonical correlation between job satisfaction and EFQM business excellence model Ozkan TutuncuDeniz Kucukusta Note 30 August 2009 Pages: 1227 - 1238
Bayesian estimation and prediction based on Rayleigh sample quantiles Arturo J. Fernández Research Note 11 September 2009 Pages: 1239 - 1248
Citation analysis in research on differential item functioning Georgina GuileraJuana Gómez-BenitoM. Dolores Hidalgo Research Note 10 September 2009 Pages: 1249 - 1255
Measuring location selection factors for international resort parks Chin-Tsai LinPin-Ju Juan Research Note 10 September 2009 Pages: 1257 - 1270