1. Twelve questions about teams in health services

   • Walter O. Spitzer
   • Rosemary F. Roberts

   Editorial Pages: 1 - 5

2. Erratum

   Erratum Pages: 5 - 5

3. Reorganization of a Medical house staff (Firm System)

   • Michael J. Horan
   • Donald M. Steinwachs
   • Sam Shapiro

   Research Reports Pages: 6 - 17

4. The significance of patients' perceptions of physician conduct

   • M. Robin DiMatteo
   • Ron Hays

   Research Reports Pages: 18 - 34

5. Patient telephone interviews

   • Linda Zimney
   • Marion P. McClain
   • J. Paul O'Connor

   Research Reports Pages: 35 - 42

6. Outreach in urban clinics

   • Frederick P. Rivara

   Research Reports Pages: 43 - 53

7. Teaching community diagnosis to medical students

   • C. William Bair

   Teaching Reports Pages: 54 - 64

8. Book reviews

   • Stephen W. White
   • Joseph L. Fleiss
   • Nigel Paneth

   BookReview Pages: 65 - 72

9. Bookmarks

   Announcement Pages: 73 - 75