1. Information Technologies in Support of Business Processes

   Legacy Pages: 0 - 0

2. A knowledge-based approach for handling exceptions in business processes

   • Chrysanthos Dellarocas
   • Mark Klein

   OriginalPaper Pages: 155 - 169

3. Evaluating the CMM Level 3 KPA of Intergroup Coordination: A theory-based approach

   • Kay M. Nelson
   • Deb Armstrong
   • Mehdi Ghods

   OriginalPaper Pages: 171 - 181

4. On the impact of network latency on distributed systems design

   • Jesper M. Johansson

   OriginalPaper Pages: 183 - 194

5. A KDD framework to support database audit

   • Jean-François Boulicaut

   OriginalPaper Pages: 195 - 207