1. Reducing ecommerce returns with return credits

   • Francisco J. Martínez-López
   • Yangchun Li
   • David López-López

   OriginalPaper 02 December 2022 Pages: 2011 - 2033

   

2. Recommendation agents: an analysis of consumers’ risk perceptions toward artificial intelligence

   • Simoni F. Rohden
   • Diully Garcia Zeferino

   OriginalPaper 03 December 2022 Pages: 2035 - 2050

   

3. The impact of COVID-19 pandemic restrictions on offline and online grocery shopping: New normal or old habits?

   • Philipp Brüggemann
   • Rainer Olbrich

   OriginalPaper Open access 26 December 2022 Pages: 2051 - 2072

   

4. A study on the role of uninterested items in group recommendations

   • Chintoo Kumar
   • C. Ravindranath Chowdary

   OriginalPaper 17 January 2022 Pages: 2073 - 2099

   

5. Cost behavior in e-commerce firms

   • Josep M. Argilés-Bosch
   • Josep Garcia-Blandón
   • Diego Ravenda

   OriginalPaper Open access 12 January 2022 Pages: 2101 - 2134

6. Let’s play! Gamification as a marketing tool to deliver a digital luxury experience

   • Matilde Milanesi
   • Simone Guercini
   • Andrea Runfola

   OriginalPaper Open access 17 January 2022 Pages: 2135 - 2152

   

7. The contribution of shadow banking risk spillover to the commercial banks in China: based on the DCC-BEKK-MVGARCH-Time-Varying CoVaR Model

   • Chen Zhu

   Original Paper 07 January 2022 Pages: 2153 - 2181

   

8. Measurement of online review helpfulness: a formative measure development and validation

   • Rachita Kashyap
   • Ankit Kesharwani
   • Abhilash Ponnam

   OriginalPaper 29 January 2022 Pages: 2183 - 2216

   

9. Evolutionary game study on multi-agent collaboration of digital transformation in service-oriented manufacturing value chain

   • Jing Gao
   • Wanfei Zhang
   • Qiuhong Feng

   OriginalPaper 09 May 2022 Pages: 2217 - 2238

   

10. ICT infrastructure in firms and online sales

    • Eva Hagsten

    OriginalPaper Open access 07 February 2022 Pages: 2239 - 2258

    

11. A novel approach for product competitive analysis based on online reviews

    • Zhen He
    • Lu Zheng
    • Shuguang He

    OriginalPaper 14 February 2022 Pages: 2259 - 2290

    

12. Agency or wholesale? retail selling format in the presence of new manufacturer introduction

    • Boyuan Zhong
    • Houcai Shen
    • Xing Gao

    OriginalPaper 12 February 2022 Pages: 2291 - 2325

    

13. SME participation in cross-border e-commerce as an entry mode to foreign markets: A driver of innovation or not?

    • Lipeng Pan
    • Xiao Fu
    • Yongqing Li

    OriginalPaper 10 March 2022 Pages: 2327 - 2356

    

14. Profiling temporal learning interests with time-aware transformers and knowledge graph for online course recommendation

    • Jilei Zhou
    • Guanran Jiang
    • Cong Han

    OriginalPaper 03 March 2022 Pages: 2357 - 2377

    

15. Unraveling mobile internet behavior through customer segmentation: a latent class analysis

    • Xuebin Cui
    • Fei Jin

    OriginalPaper 10 March 2022 Pages: 2379 - 2398

    

16. Novel next-group recommendation approach based on sequential market basket information

    • Li-Ching Ma

    OriginalPaper 19 March 2022 Pages: 2399 - 2418

    

17. Replenishment and delivery optimization for unmanned vending machines service system based on fuzzy clustering

    • Mozhu Wang
    • Jianming Yao

    OriginalPaper 19 March 2022 Pages: 2419 - 2461

    

18. Leveraging heterogeneous information based on heterogeneous network and homophily theory for community recommendations

    • Han Chen
    • Weiwei Deng

    OriginalPaper 25 March 2022 Pages: 2463 - 2483

    

19. How does e-commerce adoption impact micro, small, and medium enterprises’ performance and financial inclusion? Evidence from Indonesia

    • Rosnita Wirdiyanti
    • Inka Yusgiantoro
    • Sylviana Maya Damayanti

    OriginalPaper 06 April 2022 Pages: 2485 - 2515

    

20. Exploring the key factors affecting the usage intention for cross-border e-commerce platforms based on DEMATEL and EDAS method

    • Yi-Hsiang Lu
    • Ching-Chiang Yeh
    • Tz-Wei Liau

    OriginalPaper 26 March 2022 Pages: 2517 - 2539

    

21. Online sellers’ financing strategies in an e-commerce supply chain: bank credit vs. e-commerce platform financing

    • Shilin Cai
    • Qiang Yan

    OriginalPaper 13 April 2022 Pages: 2541 - 2572

    

22. An empirical study on facilitators and inhibitors of adoption of mobile banking in India

    • Noopur Saxena
    • Navneet Gera
    • Mayur Taneja

    OriginalPaper 11 April 2022 Pages: 2573 - 2604

    

23. Who benefits from offline investment: an analysis of strategic interactions between e-book pricing and bookstores’ investment

    • Ruxia Lyu
    • Cuihua Zhang
    • Chunyu Li

    OriginalPaper 16 April 2022 Pages: 2605 - 2645

    

24. Information services and omnichannel retailing strategy choices of e-commerce platforms with supplier competition

    • Fengying Hu
    • Zhenglong Zhou

    OriginalPaper 18 April 2022 Pages: 2647 - 2689

    

25. A competitive analysis of software quality investment with technology diversification and security concern

    • Xing Gao

    OriginalPaper 13 April 2022 Pages: 2691 - 2712

    

26. Exploring the factors affecting content dissemination through WeChat official accounts: a heuristic-systematic model perspective

    • Bo Yang
    • Yue Hu
    • Wenjing Chen

    OriginalPaper 29 April 2022 Pages: 2713 - 2735

    

27. Effectiveness of Fine-tuned BERT Model in Classification of Helpful and Unhelpful Online Customer Reviews

    • Muhammad Bilal
    • Abdulwahab Ali Almazroi

    OriginalPaper 29 April 2022 Pages: 2737 - 2757

    

28. Identifying contributory domain experts in online innovation communities

    • Hongting Tang
    • Xiaoying Xu
    • Rui Qin

    OriginalPaper 14 June 2022 Pages: 2759 - 2787

    

29. The impact of anthropomorphism on customer satisfaction in chatbot commerce: an experimental study in the food sector

    • Katharina Klein
    • Luis F. Martinez

    OriginalPaper 16 May 2022 Pages: 2789 - 2825

    

30. Can e-commerce platforms build the resilience of brick-and-mortar businesses to the COVID-19 shock? An empirical analysis in the Chinese retail industry

    • Sirui Li
    • Ying Liu
    • Xiao Yang

    OriginalPaper 05 May 2022 Pages: 2827 - 2857

    

31. Building dynamic capabilities of small and medium-sized enterprises through relational embeddedness: evidence from China

    • Yina Zhang
    • Jiancheng Long
    • Wu Zhao

    OriginalPaper 06 August 2022 Pages: 2859 - 2906

    

32. Strategic introduction for competitive fresh produce in an e-commerce platform with demand information sharing

    • Yu Tian
    • Bin Dan
    • Songxuan Ma

    OriginalPaper 23 September 2022 Pages: 2907 - 2941

    

33. How does topic consistency affect online review helpfulness? The role of review emotional intensity

    • Chuanmei Zhou
    • Shuiqing Yang
    • Atika Qazi

    OriginalPaper 14 August 2022 Pages: 2943 - 2978

    

34. Foundations of consumption and production in the sharing economy

    • Wan Kei Tham
    • Weng Marc Lim
    • Julian Vieceli

    OriginalPaper Open access 19 September 2022 Pages: 2979 - 3002