Reducing ecommerce returns with return credits Francisco J. MartĂnez-LĂłpezYangchun LiDavid LĂłpez-LĂłpez OriginalPaper 02 December 2022 Pages: 2011 - 2033
Recommendation agents: an analysis of consumers’ risk perceptions toward artificial intelligence Simoni F. RohdenDiully Garcia Zeferino OriginalPaper 03 December 2022 Pages: 2035 - 2050
The impact of COVID-19 pandemic restrictions on offline and online grocery shopping: New normal or old habits? Philipp BrĂĽggemannRainer Olbrich OriginalPaper Open access 26 December 2022 Pages: 2051 - 2072
A study on the role of uninterested items in group recommendations Chintoo KumarC. Ravindranath Chowdary OriginalPaper 17 January 2022 Pages: 2073 - 2099
Cost behavior in e-commerce firms Josep M. Argilés-BoschJosep Garcia-BlandónDiego Ravenda OriginalPaper Open access 12 January 2022 Pages: 2101 - 2134
Let’s play! Gamification as a marketing tool to deliver a digital luxury experience Matilde MilanesiSimone GuerciniAndrea Runfola OriginalPaper Open access 17 January 2022 Pages: 2135 - 2152
The contribution of shadow banking risk spillover to the commercial banks in China: based on the DCC-BEKK-MVGARCH-Time-Varying CoVaR Model Chen Zhu Original Paper 07 January 2022 Pages: 2153 - 2181
Measurement of online review helpfulness: a formative measure development and validation Rachita KashyapAnkit KesharwaniAbhilash Ponnam OriginalPaper 29 January 2022 Pages: 2183 - 2216
Evolutionary game study on multi-agent collaboration of digital transformation in service-oriented manufacturing value chain Jing GaoWanfei ZhangQiuhong Feng OriginalPaper 09 May 2022 Pages: 2217 - 2238
ICT infrastructure in firms and online sales Eva Hagsten OriginalPaper Open access 07 February 2022 Pages: 2239 - 2258
A novel approach for product competitive analysis based on online reviews Zhen HeLu ZhengShuguang He OriginalPaper 14 February 2022 Pages: 2259 - 2290
Agency or wholesale? retail selling format in the presence of new manufacturer introduction Boyuan ZhongHoucai ShenXing Gao OriginalPaper 12 February 2022 Pages: 2291 - 2325
SME participation in cross-border e-commerce as an entry mode to foreign markets: A driver of innovation or not? Lipeng PanXiao FuYongqing Li OriginalPaper 10 March 2022 Pages: 2327 - 2356
Profiling temporal learning interests with time-aware transformers and knowledge graph for online course recommendation Jilei ZhouGuanran JiangCong Han OriginalPaper 03 March 2022 Pages: 2357 - 2377
Unraveling mobile internet behavior through customer segmentation: a latent class analysis Xuebin CuiFei Jin OriginalPaper 10 March 2022 Pages: 2379 - 2398
Novel next-group recommendation approach based on sequential market basket information Li-Ching Ma OriginalPaper 19 March 2022 Pages: 2399 - 2418
Replenishment and delivery optimization for unmanned vending machines service system based on fuzzy clustering Mozhu WangJianming Yao OriginalPaper 19 March 2022 Pages: 2419 - 2461
Leveraging heterogeneous information based on heterogeneous network and homophily theory for community recommendations Han ChenWeiwei Deng OriginalPaper 25 March 2022 Pages: 2463 - 2483
How does e-commerce adoption impact micro, small, and medium enterprises’ performance and financial inclusion? Evidence from Indonesia Rosnita WirdiyantiInka YusgiantoroSylviana Maya Damayanti OriginalPaper 06 April 2022 Pages: 2485 - 2515
Exploring the key factors affecting the usage intention for cross-border e-commerce platforms based on DEMATEL and EDAS method Yi-Hsiang LuChing-Chiang YehTz-Wei Liau OriginalPaper 26 March 2022 Pages: 2517 - 2539
Online sellers’ financing strategies in an e-commerce supply chain: bank credit vs. e-commerce platform financing Shilin CaiQiang Yan OriginalPaper 13 April 2022 Pages: 2541 - 2572
An empirical study on facilitators and inhibitors of adoption of mobile banking in India Noopur SaxenaNavneet GeraMayur Taneja OriginalPaper 11 April 2022 Pages: 2573 - 2604
Who benefits from offline investment: an analysis of strategic interactions between e-book pricing and bookstores’ investment Ruxia LyuCuihua ZhangChunyu Li OriginalPaper 16 April 2022 Pages: 2605 - 2645
Information services and omnichannel retailing strategy choices of e-commerce platforms with supplier competition Fengying HuZhenglong Zhou OriginalPaper 18 April 2022 Pages: 2647 - 2689
A competitive analysis of software quality investment with technology diversification and security concern Xing Gao OriginalPaper 13 April 2022 Pages: 2691 - 2712
Exploring the factors affecting content dissemination through WeChat official accounts: a heuristic-systematic model perspective Bo YangYue HuWenjing Chen OriginalPaper 29 April 2022 Pages: 2713 - 2735
Effectiveness of Fine-tuned BERT Model in Classification of Helpful and Unhelpful Online Customer Reviews Muhammad BilalAbdulwahab Ali Almazroi OriginalPaper 29 April 2022 Pages: 2737 - 2757
Identifying contributory domain experts in online innovation communities Hongting TangXiaoying XuRui Qin OriginalPaper 14 June 2022 Pages: 2759 - 2787
The impact of anthropomorphism on customer satisfaction in chatbot commerce: an experimental study in the food sector Katharina KleinLuis F. Martinez OriginalPaper 16 May 2022 Pages: 2789 - 2825
Can e-commerce platforms build the resilience of brick-and-mortar businesses to the COVID-19 shock? An empirical analysis in the Chinese retail industry Sirui LiYing LiuXiao Yang OriginalPaper 05 May 2022 Pages: 2827 - 2857
Building dynamic capabilities of small and medium-sized enterprises through relational embeddedness: evidence from China Yina ZhangJiancheng LongWu Zhao OriginalPaper 06 August 2022 Pages: 2859 - 2906
Strategic introduction for competitive fresh produce in an e-commerce platform with demand information sharing Yu TianBin DanSongxuan Ma OriginalPaper 23 September 2022 Pages: 2907 - 2941
How does topic consistency affect online review helpfulness? The role of review emotional intensity Chuanmei ZhouShuiqing YangAtika Qazi OriginalPaper 14 August 2022 Pages: 2943 - 2978
Foundations of consumption and production in the sharing economy Wan Kei ThamWeng Marc LimJulian Vieceli OriginalPaper Open access 19 September 2022 Pages: 2979 - 3002