1. A Web on the Wind: The Structure of Invisible Work

   • Bonnie A. Nardi
   • Yrjö ENgeström

   OriginalPaper Pages: 1 - 8

2. Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work

   • Susan Leigh Star
   • Anselm Strauss

   OriginalPaper Pages: 9 - 30

3. Invisible Work of Telephone Operators: An Ethnocritical Analysis

   • Michael J. Muller

   OriginalPaper Pages: 31 - 61

4. Expansive Visibilization of Work: An Activity-Theoretical Perspective

   • Yrjö Engeström

   OriginalPaper Pages: 63 - 93

5. Collaborative Networks Among Female Middle Managers in a Hierarchical Organization

   • Kristina Westerberg

   OriginalPaper Pages: 95 - 114

6. Visible and Invisible Work: The Emerging Post-Industrial Employment Relation

   • Libby Bishop

   OriginalPaper Pages: 115 - 126

7. “It's Just a Matter of Common Sense”: Ethnography as Invisible Work

   • Diana E. Forsythe

   OriginalPaper Pages: 127 - 145

8. The Invisible World of Intermediaries: A Cautionary Tale

   • Kate Ehrlich*
   • Debra Cash

   OriginalPaper Pages: 147 - 167