1. Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work

   • Monika Büscher
   • Jacki O’Neill
   • John Rooksby

   EditorialNotes 24 February 2009 Pages: 109 - 128

2. Time, Narratives and Participation Frameworks in Software Troubleshooting

   • Francesca Alby
   • Cristina Zucchermaglio

   OriginalPaper 27 January 2009 Pages: 129 - 146

   

3. “You Are Well Clear of Friendlies”: Diagnostic Error and Cooperative Work in an Iraq War Friendly Fire Incident

   • Maurice Nevile

   OriginalPaper 29 January 2009 Pages: 147 - 173

   

4. Cooperative Advocacy: An Approach for Integrating Diverse Perspectives in Anomaly Response

   • Jennifer Watts-Perotti
   • David D. Woods

   OriginalPaper 17 January 2009 Pages: 175 - 198

5. Designing Technology as an Embedded Resource for Troubleshooting

   • Stefania Castellani
   • Antonietta Grasso
   • Frederic Roulland

   OriginalPaper 27 February 2009 Pages: 199 - 227

   

6. Communication and Diagnostic Work in Medical Emergency Calls in Italy

   • Isabella Paoletti

   OriginalPaper 21 February 2009 Pages: 229 - 250

7. Diagnostic Reasoning in the Use of Travel Management System

   • Ilkka Arminen
   • Piia Poikus

   OriginalPaper 10 February 2009 Pages: 251 - 276

8. The Home Network as a Socio-Technical System: Understanding the Challenges of Remote Home Network Problem Diagnosis

   • Erika Shehan Poole
   • W. Keith Edwards
   • Lawrence Jarvis

   OriginalPaper 03 February 2009 Pages: 277 - 299