1. From ethnographic record to system design

   • John A. Hughes
   • Dave Randall
   • Dan Shapiro

   OriginalPaper Pages: 123 - 141

2. Can organisations afford knowledge?

   • R. Anderson
   • W. Sharrock

   OriginalPaper Pages: 143 - 161

3. Why do users like video?

   • John C. Tang
   • Ellen Isaacs

   OriginalPaper Pages: 163 - 196

4. Survey of collaborative drawing support tools

   • Chengzhi Peng

   OriginalPaper Pages: 197 - 228