Volume 15, Issue 1

BT Technology Journal is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.

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January 1997

25 articles in this issue

Foreword

Legacy Pages: 9 - 9
Introduction

Legacy Pages: 11 - 12
The BT operational support systems architecture
N Furley
OriginalPaper Pages: 13 - 21
Applying the BT operational support systems architecture
S Pyzer
P Williams
D Richards
OriginalPaper Pages: 22 - 28
Customer Service System — past, present and future
P F Harrison
OriginalPaper Pages: 29 - 45
Operations and maintenance centre — delivering network services
A Dawson-Maddocks
D Cooper
C Scobie
OriginalPaper Pages: 46 - 57
Work Manager
G J Garwood
OriginalPaper Pages: 58 - 68
SMART — improving customer service
C J Selley
S Baker
R McKay
OriginalPaper Pages: 69 - 80
A service system for BT‘s major customers
P White
OriginalPaper Pages: 81 - 86
Management of special services — designing for a changing world
J Chandler
OriginalPaper Pages: 87 - 97
Multiservice billing system — a platform for the future
J Crookes
OriginalPaper Pages: 98 - 113
Customer handling intermediate server — an architecture-led project
G Mathieson
OriginalPaper Pages: 114 - 134
BT Middleware — software as infrastructure
J Calladine
OriginalPaper Pages: 135 - 146
Review of software tools and methods used in operational support systems development
S Valiant
OriginalPaper Pages: 147 - 150
Systems management of operational support systems applications
S M Bouch
I C Hayes
T J Oldham
OriginalPaper Pages: 151 - 159
Management for Distributed Computing Environment-based applications
N Winton
OriginalPaper Pages: 160 - 166
Operational support systems — the global dimension
H Sundaresan
OriginalPaper Pages: 167 - 171
Operational support systems for the future
D Freestone
M Owen
OriginalPaper Pages: 172 - 179
Managing change to BT‘s operational support systems
M Evans
OriginalPaper Pages: 180 - 186
Operational support systems — glossary

Legacy Pages: 187 - 206
Communications issues in concurrent life-cycle design and construction
C J Anumba
G Baron
N F O Evbuomwan
OriginalPaper Pages: 209 - 216
Development of new telecommunications services using an expert system
A Eberlein
M Crowther
F Halsall
OriginalPaper Pages: 217 - 222
Risk assessment methodology for network integrity
V Mónton
OriginalPaper Pages: 223 - 234
The feature interaction problem in networked multimedia services — present and future
S Tsang
E H Magill
B Kelly
OriginalPaper Pages: 235 - 246
Recent BT patents

OriginalPaper Pages: 247 - 249

Volume 15, Issue 1

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