Tom M. van Engers, Knowledge Management: The Role of Mental Models in Business Systems Design. Ph.D. thesis, Vrije Universiteit Amsterdam. Belastingdienst (Dutch Tax and Customs Administration) Luuk Matthijssen BookReview Pages: 63 - 67
Ethan Katsh and Janet Rifkin, Online Dispute Resolution, Resolving Conflicts in Cyberspace Stephanie H. Bol BookReview Pages: 69 - 75