Volume 9, Issue 3 | Information Systems and e-Business Management

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Volume 9, Issue 3

September 2011

Special Issue on Empirical Research in Business Process Management

6 articles in this issue

Empirical research in business process management: introduction to the special issue
Jan Recker
Bela Mutschler
Roel Wieringa
Editorial 14 August 2010 Pages: 303 - 306
Six sigma as a business process management method in services: analysis of the key application problems
Florian Johannsen
Susanne Leist
Gregor Zellner
Original Article 06 May 2010 Pages: 307 - 332
The joint impact of service-oriented architectures and business process management on business process quality: an empirical evaluation and comparison
Daniel Beimborn
Nils Joachim
Original Article 30 May 2010 Pages: 333 - 362
Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment
Mauricio Marrone
Lutz M. Kolbe
Original Article Open access 29 June 2010 Pages: 363 - 380
Erratum to: Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment
Mauricio Marrone
Lutz M. Kolbe
Erratum 03 February 2011 Pages: 381 - 382
Advances in business process management implementation based on a maturity assessment and best practice exchange
Michael Rohloff
Original Article 24 August 2010 Pages: 383 - 403