Volume 9, Issue 2

June 2011

Special Issue on Service Science, Management, and Engineering

6 articles in this issue

From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer
Christopher S. Campbell
Paul P. Maglio
Mark M. Davis
Original Article 04 November 2010 Pages: 173 - 191
Mining purchasing decision rules from service encounter data of retail chain stores
Fu-Ren Lin
Rung-Wei Po
Claudia Valeria Cruz Orellan
Original Article 21 October 2010 Pages: 193 - 221
Opening up innovation: the impact of contextual factors on the co-creation of IT-enabled value adding services within the manufacturing industry
Ulrika H. Westergren
Original Article 03 November 2010 Pages: 223 - 245
Risk in agreement networks
Wibke Michalk
Benjamin Blau
Original Article 12 November 2010 Pages: 247 - 266
Dynamics of value co-creation in complex IT service engagements
Susan U. Stucky
Melissa Cefkin
Jakita Thomas
Original Article 13 November 2010 Pages: 267 - 281
A methodical procedure for designing consumer oriented on-demand IT service propositions
Henrik Brocke
Falk Uebernickel
Walter Brenner
Original Article 06 November 2010 Pages: 283 - 302

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