1. A framework for implementing robotic process automation projects

   • Lukas-Valentin Herm
   • Christian Janiesch
   • Axel Winkelmann

   Original Article Open access 29 March 2022 Pages: 1 - 35

   

2. How can I help you? Design principles for task-oriented speech dialog systems in customer service

   • Thuy Duong Oesterreich
   • Eduard Anton
   • Frank Teuteberg

   Original Article Open access 06 December 2022 Pages: 37 - 79

   

3. Towards a lightweight framework for service management evaluation in SMEs

   • Daniela Patricia Feversani
   • Valeria De Castro
   • María Luz Martín-Peña

   Original Article Open access 10 December 2022 Pages: 81 - 122

   

4. Moving beyond cyber security awareness and training to engendering security knowledge sharing

   • Saad Alahmari
   • Karen Renaud
   • Inah Omoronyia

   Original Article 12 October 2022 Pages: 123 - 158

   

5. Self-service business intelligence and analytics application scenarios: A taxonomy for differentiation

   • Jens Passlick
   • Lukas Grützner
   • Michael H. Breitner

   Original Article Open access 05 February 2023 Pages: 159 - 191

   

6. Beyond descriptive taxonomies in data analytics: a systematic evaluation approach for data-driven method pipelines

   • Patrick Zschech

   Original Article Open access 11 November 2022 Pages: 193 - 227