1. Service quality factors affecting customer attitudes in online-to-offline commerce

   • Yunji Moon
   • Deborah J. Armstrong

   Original Article 11 December 2019 Pages: 1 - 34

   

2. Generational differences in valuing usefulness, privacy and security negative experiences for paying for cloud services

   • Mª Victoria Bordonaba-Juste
   • Laura Lucia-Palacios
   • Raúl Pérez-López

   Original Article 29 January 2020 Pages: 35 - 60

   

3. A review-driven customer preference measurement model for product improvement: sentiment-based importance–performance analysis

   • Anning Wang
   • Qiang Zhang
   • Zhanglin Peng

   Original Article 29 January 2020 Pages: 61 - 88

   

4. Extended grounded theory: a methodology to combine multiple disciplines

   • Mojtaba Khaghani Milani
   • Mahmoud Reza Hashemi

   Original Article 29 January 2020 Pages: 89 - 120