Volume 18, Issue 1 | Information Systems and e-Business Management

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Volume 18, Issue 1

March 2020

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4 articles in this issue

Service quality factors affecting customer attitudes in online-to-offline commerce
Yunji Moon
Deborah J. Armstrong
Original Article 11 December 2019 Pages: 1 - 34
Generational differences in valuing usefulness, privacy and security negative experiences for paying for cloud services
Mª Victoria Bordonaba-Juste
Laura Lucia-Palacios
Raúl Pérez-López
Original Article 29 January 2020 Pages: 35 - 60
A review-driven customer preference measurement model for product improvement: sentiment-based importance–performance analysis
Anning Wang
Qiang Zhang
Zhanglin Peng
Original Article 29 January 2020 Pages: 61 - 88
Extended grounded theory: a methodology to combine multiple disciplines
Mojtaba Khaghani Milani
Mahmoud Reza Hashemi
Original Article 29 January 2020 Pages: 89 - 120